The 8×8 solution delivered the best voice quality in a majority of the test cases – across scenarios, client platforms and impairment conditions. In cases where 8×8 did not have the highest quality scores, its results were generally in line with the other solutions tested. In call continuity tests, 8×8 recovered calls in all test scenarios. Tests compared the 8×8 solution to Google Voice/Hangouts, RingCentral Office, and Microsoft Skype for Business Online and were run using four different client OS pairs: Apple iOS, Google Android, Apple Mac OS X and Microsoft Windows. Below is an example of the test results for Apple iOS clients:
8×8 Virtual Office Analysis of Cloud Communications VoIP Quality Under Normal and Adverse Network Condition
Customers expect a high level of voice quality when selecting a cloud-based business communications system. Often these customers are migrating from legacy PBX or other on-premise systems.
As networks have converged and a more distributed workforce has emerged, employees are using different network types to communicate and connect. This includes utilizing not only Ethernet from the office, but also home networks employing both consumer broadband and WiFi, mobile networks using 3G/4G LTE, as well as public WiFi networks such as the neighborhood Starbucks WiFi. This diversity in networks offers tremendous flexibility for modern users to work from anywhere and with a communications suite that allows them to communicate in ways that were never possible before.
Tests compared the 8×8 solution to Google Voice/Hangouts, RingCentral Office, and Microsoft Skype for Business Online and were run using four different client OS pairs: Apple iOS, Google Android, Apple Mac OS X and Microsoft Windows.
To read the full version of the 8×8 Virtual Office White Paper please visit: http://tolly.com/DocDetail.aspx?DocNumber=217121